Dear Customer,

All your purchases at our online boutique are available for collection in our store or will be delivered at the address you provided.

The objects are new and original; they are shipped in the original packaging with warranty and any documents that may accompany the jewel depending on the brand purchased (Certificates, insurance and certificates of authenticity). The receipt or invoice is sent along with the item upon request unless you prefer to send it electronically only. The items are shipped in a gift box with shopper of the brand if available or anonymous or of the jewelry.

All our items are thoroughly checked before each shipment. Deliveries are made by carrier and are fully covered by insurance, to ensure the absolute safety of your purchases.

Once the items have been shipped, we will send you an email with a link to track your order directly on the carrier’s website.

Delivery Times

ITALY and EUROPE: 24/72h after shipment for the products indicated available and present in the Pivano jewelery warehouse. For emergencies, call 3483558731 or send an email to

For products indicated as available but which are available for order or for products on which customizations or measurements and shipments outside Europe are required, times may vary depending on the brand and product. Contact assistance to check timetables call 33483558731 or send an email to


Within the terms set in the conditions of sale, customers may return purchased items for free.
Returns are accepted with the seller’s authorization, to be sent via email to
Items must be returned within 15 days.
No refunds will be made for personalized items.
No refunds will be given if the items are damaged or have been tampered with.
The amount to be refunded and the refund method shall be entirely at the discretion of Gioielleria Stefano Pivano once it has received the returned items.
All packages sent by express courier are insured in case of non-delivery.
The couriers used are couriers specialized in the delivery of precious objects that guarantee a high standard of safety.
Returns and exchanges are free and paid for by Pivano jewelery.
Gioielleria offers assistance even after the expiry of the 2 year warranty on the products sold on

Product Availability

Please contact Customer Services to make sure products are available.

Indicative elivery Fees

The delivery fee will be calculated during the purchase process.

- ITALY: 10€ / free delivery for purchases over 99€
- EUROPE: 20€ / free delivery for purchases over 300€
- OUTSIDE EUROPE and SWAZILAND: 75€ / free delivery for purchases over 300€